Better skin in 90 days or your money back
Guarantee Requirements
Better Skin in 90 days or Money Back
We strongly believe in our technology and scientific research, which is why we guarantee real results.
Our methods are supported by studies proving their ability to permanently solve your skin problems.
If, after 90 days of proper use, you don’t see results, we’ll give you your money back—no questions asked!
Why Do We Require 90 Days of Use?
In a clinical study on red light therapy and our approach to skin health, 79% were completely cured of their problems after just 60 days.
While many of our customers see quick results, it sometimes takes time to fully cleanse the pores and balance oil production and skin elasticity.
The process works from the inside out, and the body needs time to process, cleanse, and renew.
Personalized Support for Your Best Results
Not seeing the results you expected? We’re here to help! Our expert support team can guide you on how to optimize your routine and get the most out of your mask. Reach out to us—we’ll make sure you’re on the right track!
*Guarantee Requirements
These are the guarantee terms you must follow to be eligible for the guarantee. The guarantee only applies to the red light mask.
- Max 1 Per Customer/Order
- Follow Usage Instructions
FAQ
Returns must be requested within 90 days from the date of delivery.
No, we only offer refunds for a maximum of one device per order or customer.
Everyone’s skin is different, and results can vary. If you’re not getting the results you hoped for, our expert support team is here to help! Contact us, and we’ll guide you on how to optimize your routine for the best possible outcome.
If your device is defective, please contact our support team immediately. We will arrange a replacement or refund at no additional cost to you.
No, refunds do not apply to learning programs, digital content, or non-physical services.
Once we receive your request, we will review the request within 1-3 weeks. If approved, the product will be inspected upon arrival, and refunds are typically processed within 1-2 days after verification.
You can reach our support team at help@luminadermcare.com for any additional questions or assistance.
No, LuminaDerm covers the return shipping costs for all eligible returns.